Understanding the Government e-Marketplace (GeM) and Leadership Contact Insights
The Government e-Marketplace (GeM) is a comprehensive, digital public procurement platform launched by the Government of India to transform how government ministries, departments, and public sector enterprises procure goods and services. Led by its Chief Executive Officer (CEO), Shri Mihir Kumar, the platform focuses on transparency, efficiency, and seamless digital transformation.
For stakeholders, business owners, and vendors seeking administrative communication channels with the office of the CEO, official contact pathways are streamlined through specific government channels.
Official CEO Office Contact Details
To reach out officially to the leadership or administrative office of GeM, the following verified contact details are maintained:
- Designation / Head: Office of the Chief Executive Officer, Government e-Marketplace (GeM) — Shri Mihir Kumar
- Official Email:
[email protected] - Official Telephone Numbers:
+91-11-23742187011-23725091/011-23349186
- Headquarters & Postal Address:
Government e-Marketplace (GeM) Special Purpose Vehicle (SPV)
Room No. 246, 2nd Floor, Jeevan Tara Building
5, Sansad Marg, New Delhi – 110001
Alternative Support Channels for Stakeholders
While executive inquiries can be directed to the CEO’s administrative secretariat, general queries, bidding assistance, and vendor grievance redressals are typically handled through dedicated institutional help desks:
| Support Category | Contact Details | Operating Hours / Notes |
| :— | :— | :— |
| Toll-Free General Support | 1800 419 3436 / 1800 102 3436 | Monday to Saturday (9:00 AM – 10:00 PM) |
| General Helpdesk Email | [email protected] | For standard platform assistance |
| Legal Documentation Services | [email protected] | For formal legal filings and documents |
| Integrated Dashboard Support | User Dashboard Module | Recommended for systematic query routing and grievance redressal |
Using the designated institutional and administrative touchpoints ensures that communications regarding public procurement governance, policy clarifications, or official feedback are routed correctly through the GeM framework.
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